Review and Reputation Management

Today online reviews are the most important factor for consumers when making a decision of where to spend their hard-earned money.

If you don't have online reviews people will assume that your company doesn't care about customer feedback and they won't buy it.

Online reviews allow potential customers to see what others think of your product or service before deciding to purchase anything.

Consumers trust online reviews

That's why reviews are so important, but how do you get reviews? We want our clients to be successful in business not just today, but tomorrow too!

We can help you with review management strategies including setting up best practices and replying to online reviews as required.

There are so many third party review sites that your customer could potentially write about you. As a business, you need to be able to try and control the conversation as much as you can.

Ideally, you want your customers to be leaving you positive online reviews sites. One site we would strongly recommend whichever industry you are in is Google reviews.

By appearing and managing your reviews on Google can make a big difference in how you appear within a Google search listing.

Creating a review and reputation strategy

Like it or not there will be times when you receive negative reviews, it is how you respond to these negative reviews that sets you apart.

Likewise, positive reviews are good to get but you also want to make sure you highlight positive reviews and share them on other channels.

We can help with all your negative and positive reviews and make sure that you collect reviews that can boost your customer satisfaction and ultimately your sales.

Most suited to

Those who want some external help with gaining more reviews and maintaining a constant stream of new positive reviews for their products or services

Expected outcome 

An expected outcome of reviews and reputation management is that you will get more reviews. This means when people search for your product or service they will find reviews about what you offer which in turn helps them make a decision whether this would be the best option to take.

This also creates trust between customers/clients and business owners as it shows reviews from people who have purchased the product/service and reviews from those who were not happy as this gives a balanced view.

The time required

Depends on what the client would like to achieve. But we see it as an ongoing process once online review ground rules have been set.